Frequently Asked Questions
Everything you need to know about shopping with Jo Mercer.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items. Products must be in their original, unworn condition and include the original packaging. Sale items are eligible for an exchange or store credit only.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days depending on your location. Please note that regional areas may experience slightly longer delivery times.
Do you offer international shipping?
Yes, we ship to selected international destinations including New Zealand, the UK, the USA, and Canada. Shipping costs and delivery timeframes will be calculated at the checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), as well as PayPal and buy-now-pay-later services including Afterpay and Zip Pay for your convenience.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a high-quality leather conditioner and protective spray. Avoid prolonged exposure to direct sunlight and moisture, and store them in a cool, dry place.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.